LYSORA Device End User License Agreement (United States)
Updated on: October 1, 2025
Implemented on: October 1, 2025
LYSORA Device End User License Agreement
IMPORTANT:
LYSORA Device End User License Agreement (hereinafter referred to as “this Agreement”) is signed by and between LYSORA TECHNOLOGY INC. (hereinafter referred to as “LYSORA”, “we”, “our”, or “us”) and you (hereinafter referred to as “user”) to provide you with the LYSORA products and services (hereinafter referred to as “LYSORA device”). Once this Agreement is executed, it is legally binding on you and LYSORA. LYSORA solemnly reminds you to carefully read and fully understand all the terms of this Agreement, especially those that exempt or limit LYSORA’s obligations and responsibilities, those that exclude or restrict the user’s rights, and the content highlighted in bold. By clicking “Agree”, you have read and agreed to be bound by this Agreement. Otherwise, please immediately stop registering or using LYSORA’s services.
1. LYSORA Devices
“LYSORA device” in this Agreement refers to the “LYSORA series” hardware products and the corresponding embedded software services provided to you.
2. General Provisions
a. The specific service types provided by LYSORA are subject to the actual ones.
b. LYSORA has the right to modify this Agreement in due course in accordance with laws and regulations, national standards, and business operation needs. If this Agreement is changed, we will publish the updated agreement. Such change shall not be deemed as LYSORA’s breach of this Agreement. Your continuous use of LYSORA after the modification to this Agreement means that you have fully read, understood, and agreed to the modified agreement and are willing to be bound by it. If you do not agree, please immediately stop using LYSORA.
c. In addition to this Agreement, the agreements, service rules, policies, instructions, and other contents that we have published or may publish in the future regarding LYSORA’s provision of products or services to you are considered supplementary agreements to this Agreement, which constitute an integral part of this Agreement and have the same legal effect as this Agreement. Please pay attention to and read the above-mentioned relevant supplementary agreements in a timely manner. If some or all provisions of the relevant supplementary agreements are held to be invalid, the validity of other agreements or agreement provisions will not be affected.
d. In case of inconsistency between this Agreement and the offline agreement signed by you and LYSORA, the offline agreement shall prevail.
3. Software and Hardware Usage Specifications
a. LYSORA grants you a personal, limited, non-transferable, revocable, and non-exclusive license to use our software and services.
b. The embedded software of LYSORA devices is an integral part of the hardware. You shall properly use the LYSORA devices in accordance with their software and hardware usage specifications. LYSORA shall not be liable for any software or hardware failure caused by your improper use or your network security vulnerabilities.
c. You may obtain our software directly from LYSORA‘s website, the device, or a third party authorized by LYSORA. If you obtain our software or the installation program with the same name as such software from a third party not authorized by LYSORA, we cannot guarantee that the software can be used normally, and we shall not be liable for the loss caused thereby to you.
d. This software provides multiple application versions for devices, including but not limited to gateways, switches, bridges, and APs. Please select the software version matching the installed device based on the actual situation, and you shall not install this software on other devices without the express permission of LYSORA. LYSORA shall not be liable for any risks and losses caused by your incorrect installation of the appropriate software version.
e. Please use the LYSORA products or services properly. For specific functions and operation methods, please refer to the user manual. You may also contact us directly through the customer service hotline at 400-100-0078 for assistance. Any loss caused by your improper setting or operation shall be borne by you.
f. LYSORA has the right to, without notice, limit, freeze, or cancel your account, suspend or terminate all or part of the services provided under this Agreement, and delete your relevant data, without bearing any liability to you, when we believe that national security, public security, social and public interests, or the legitimate rights and interests of LYSORA or a third party may be endangered based on our independent judgment. Such situations include but are not limited to:
g. The information you provided for the account registration is not authentic, complete, or accurate, including but not limited to stealing others’ certificate information for registration;
h. You transfer, sell, lease, lend, or share the account to or with others;
i. You steal or illegally access or abuse other user accounts or information in the accounts;
j. You delete all copyright information about our products, reverse engineer, reverse assemble, or reverse compile our products or services, or try to find software source code in other ways;
k. You commercially copy, change, modify, hook up, or run our products, or make any derivative works or products, or use plug-ins, add-ons or unauthorized tools to access, interfere with, or affect our products or services;
l. You restrict, prohibit, or otherwise interfere with or affect others’ use of LYSORA, or interfere with the normal operation of the network, such as publishing or transmitting any information or software containing worms, viruses or other harmful functions, or generating a traffic level which may prevent others from using, sending or retrieving information;
m. You access or attempt to access our products or services through web crawlers or other automatic ways, or violate the robots.txt or similar files in our products or services;
n. You commercially use, lease, lend, copy, modify, link, reprint, compile, release, publish, or establish mirror sites to the data related to our products or services;
o. You perform any operation maliciously, or make any rating or comment that may harm our products or services, and take any action that may affect the integrity or accuracy of our products or services;
p. You infringe or may infringe the intellectual property, personal information, privacy or other legitimate rights and interests of LYSORA or any third party;
q. You engage in other behaviors in violation of laws or this Agreement.
r. If you violate any provisions of the law or this Agreement during your use of LYSORA and cause any losses to LYSORA, other users or any third party, you, instead of LYSORA, shall be fully liable for such losses.
4. User Guarantee
When using LYSORA device, you shall guarantee that any direct or indirect acts of the following operations in any way are avoided and strictly prohibited at any time:
a. Delete, conceal, or change any patent, copyright, trademark, or other rights statement displayed or contained on LYSORA device.
b. Interfere with or attempt to interfere with the normal operation of LYSORA device or any part or function of LYSORA-related website.
c. Avoid, attempt to avoid, or claim to be able to avoid any content protection mechanism or the data measurement tools of LYSORA device.
d. Use any registered or unregistered work, logo, URL, or other mark from LYSORA in written, graphical, or other tangible form without written consent from LYSORA.
e. Proactively or passively provide any user information to another user without the consent of the original user.
f. Request, collect, claim, or steal accounts, passwords, or other authentication credentials of LYSORA, or obtain the rights to access this information from any user in other ways.
g. Impersonate another user or obtain the rights to access LYSORA without authorization. Or, allow any other person to personally identify the user without explicit consent from the original user.
If the user violates any above-mentioned provision, LYSORA has the right to immediately take measures including but not limited to changing or deleting the content uploaded by the user, and suspending or terminating the user’s use of part or all of the services without prior notice. The user shall bear all legal responsibilities and the losses caused thereby to LYSORA and its partners, other users, or third parties.
5. User Commitment
You shall not use LYSORA device to engage in the following activities:
a. Engage in illegal activities.
b. Publish commercial advertisements without permission.
c. Access computer networks or use computer network resources without permission.
d. Delete, modify, or add computer network functions without permission.
e. Delete, modify, or add data and application programs that are stored, processed, or transmitted on computer networks without permission.
f. Deliberately produce or disseminate destructive programs such as computer viruses.
g. Perform other acts that endanger the security of computer networks.
6. Ownership and Intellectual Property Rights
a. LYSORA retains full and indivisible ownership and intellectual property rights of the following items:
(1) LYSORA built-in software and its content, data, technology, software, code, user interfaces, and all derivative works related to LYSORA, except for the content uploaded and disseminated by users;
(2) Any information collected and organized by LYSORA based on the services provided;
(3) Any information provided by you based on the use of LYSORA device;
(4) Any information and feedback related to the service provided by you to LYSORA.
b. As the owner and intellectual property right holder, LYSORA has the right to use the above-mentioned information within the realm of legality.
c. Without the consent of LYSORA, the user shall not directly or indirectly publish or play the above-mentioned materials through any medium, modify, edit, or rewrite them for publishing or playing, republish them, or use them for any other commercial purposes.
d. LYSORA shall not be liable for any delays, inaccuracies, defects, errors, omissions, or any damages arising from the generation, transmission, or submission of the aforementioned materials, in whole or in part, nor shall LYSORA bear any legal or financial responsibility to the user or any third parties in any form. If the user modifies any part of LYSORA without authorization, including but not limited to its appearance design, internal mechanisms, and more, LYSORA reserves the full right to hold the user accountable.
e. All rights to any software used by LYSORA to provide its services (including but not limited to any images, photos, animations, videos, audio recordings, music, text, additional programs, and accompanying help materials) belong to the copyright owner of such software. Without the permission of the copyright owner, the user shall not reverse engineer, reverse assemble, or reverse compile our products or services, or try to find software source code in other ways, nor engage in any activity that may infringe upon such copyrights. Any liability arising from such infringement shall be solely borne by the user.
7. Data Protection
a. LYSORA attaches great importance to the protection of user information. LYSORA will not collect your information without your consent. For details about data collection agreements, see the LYSORA Data Processing Agreement, which shows how LYSORA will collect, use, retain, share, and protect your information.
b. LYSORA will not disclose or provide to third parties the non-public content that you have uploaded and stored on LYSORA or the above-mentioned information collected by LYSORA, except for the following circumstances:
c. The information must be disclosed according to relevant laws and regulations;
d. The information needs to be disclosed to protect the legitimate rights and interests of users and the public;
e. The information needs to be disclosed at the request of government departments, judicial organs, public security organs, and other competent authorities;
f. Other situations require information disclosure according to laws.
8. Disclaimer
a. LYSORA does not guarantee that:
a. LYSORA will meet your requirements.
b. LYSORA is free from interference under any conditions and is able to provide prompt, secure, and reliable services without any errors.
c. Any products, services, or other materials obtained through LYSORA meet your expectations.
d. Any information downloaded or obtained through LYSORA is risk-free.
e. After LYSORA is suspended, relevant content for uploading, saving, and use still exists and can be restored.
b. LYSORA is not liable for any direct or indirect compensation for profit, business reputation, data losses, or other tangible or intangible losses caused by the following reasons:
a. LYSORA is used or unavailable;
b. Any products, materials, or services are purchased or obtained through LYSORA;
c. User data is used or modified without authorization;
d. Other matters related to LYSORA.
e. Any disputes or losses arising from the user’s authorization of third parties (including third-party applications) to access or use LYSORA shall be solely the responsibility of the user, and LYSORA shall not be held liable.
c. LYSORA will make every effort, within the limits of current technology, to promote the correctness, continuity, timeliness, and security of our services according to the existing technical level, but we do not make any guarantee as to or bear any compensation liability for unpredictable and uncontrollable unexpected risks (such as computer viruses, Trojan horses, or other malicious programs, hacker attacks, devices, systems, hardware, software, communication line failures, and natural disasters), product technical defects, service stability, and any losses or damages arising therefrom, unless otherwise stipulated by law.
d. LYSORA has always been committed to improving services. We will provide software updates from time to time (these updates may take the form of software replacement, modification, function enhancement, or version upgrade) and carry out necessary network maintenance and upgrade for your products. In order to ensure the security of the services and the consistency of functions, you agree that LYSORA will update the software, and carry out necessary network maintenance and upgrading of the products.
e. To the extent permitted by applicable laws, LYSORA has the right to suspend, terminate, and modify the services at any time at our own discretion, or to do so for some users without further notice.
f. LYSORA may include links to third-party platforms or applications or programming interfaces to applications. LYSORA provides such links only for your convenience, and makes no warranty about such links. LYSORA’s provision of such links does not represent LYSORA’s making of any recommendation, support or authorization to such third parties and its products and services. You shall identify them and bear relevant risks by yourself. When you use any products and services of the above third parties, you shall understand and accept the terms and rules of such third parties.
g. If this software uses any software or technology of a third party, LYSORA will display relevant agreements or other documents as attachments to this Agreement or as packaged in specific folders of this software installation package, according to relevant regulations or agreements, which may be expressed in “software use license agreement”, “license agreement”, “open source code license” or other forms. The above-mentioned agreements or other documents displayed in various forms are an integral part of this Agreement and have the same legal effect as this Agreement. You shall comply with these requirements. If you fail to comply with these requirements, the third party or national authority may file a lawsuit, fine or take other sanctions against you, and require LYSORA to provide assistance, and you shall bear legal liabilities arising therefrom.
h. Any disputes arising from the software or technology of a third party used by the software shall be settled by the third party, and LYSORA shall not be liable for such disputes. LYSORA provides no customer service support for any third-party software or technology. If you need support, please contact the third party.
i. You, instead of LYSORA, shall be liable for any loss or liability caused by your own reason, including but not limited to:
a. Any loss or liability arising from your failure to operate in accordance with this Agreement or any rules published by LYSORA from time to time;
b. Any loss or liability arising from your failure to provide LYSORA with correct contact information and to receive relevant notice from LYSORA in time;
c. Any other losses or liabilities caused due to your own reasons.
9. Information Push
We especially remind you that if you receive push information about a third party rather than LYSORA, You shall assess the authenticity of such information and be responsible for any consequences. We shall not be liable for any losses or damages suffered by you due to the content provided by such information, unless otherwise stipulated by law.
10. Notice Delivery
All notices of LYSORA under this Agreement can be sent to the user through web announcement, email, SMS, regular mail delivery, or other ways. Such notices are deemed to have arrived on the day they are sent. The headings of all sections in this Agreement are for convenience of reading only, and shall not be used as the basis for interpretation of the provisions.
11. Applicable Laws
The conclusion, implementation, interpretation, and dispute settlement of this Agreement shall be governed by the laws of the United States and subject to the jurisdiction of the courts of the United States. If there are no relevant provisions in the laws, industry or/and business practices shall be referred to.
Any disputes arising out of or in connection with this Agreement shall, to the extent possible, be resolved through amicable negotiations (by contacting LYSORA customer service at support@lysoratech.com). If negotiations fail, either party may submit the dispute to the federal or state courts in Kent County, Delaware 19901, USA.
If any provision of this Agreement is deemed to be void, invalid, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions of this Agreement.
12. Appendix
This Agreement becomes effective upon your acceptance.
LYSORA has the right to interpret this Agreement to the extent permitted by law.